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October 23, 2012 · 43 Comments

eBay Return Policy: A Closer Look

What's good for some merchants is not always good for others.

Recent changes to eBay return policy requirements rocked some sellers, who worried the updates would encourage more returns. eBay insists the changes were necessary to make shoppers feel confident when buying on the site, and to encourage more sales. It began rolling out the changes—including longer return windows and tougher rules for Top-rated Sellers—in May. Read More

September 28, 2012 · No comments

Etsy Adds Seller Protection

Marketplace will cover up to $1,000 in event of dispute.

Etsy has its sellers’ backs. That’s according to Julian Wong, a member of the company’s Marketplace Integrity and Trust & Safety team, who announced Esty’s new Seller Protection Program on Wednesday. The optional program guarantees that sellers’ accounts won’t be affected if a buyer reports a problem with a sale. Read More

July 24, 2012 · 67 Comments

Avoiding Negative eBay Feedback

It's not easy to stay 100% positive, but here are some proven tactics that can help.

eBay, in a sense, created feedback. It was the first shopping platform that asked its users to leave comments about their transactions. Did you know that, in the very beginning, eBay feedback was not even transaction-based? You could leave anyone feedback, at any time, for any reason. Read More

July 9, 2012 · 12 Comments

Avoiding Negative Feedback on Amazon

It's not easy to stay 100% positive, but here are some proven tactics that can help.

Feedback has always been a way for buyers to differentiate between sellers. Do they want to buy from the seller with 87-percent positive feedback or the seller with 100-percent positive feedback? While this example may be an obvious choice, in reality, the numbers are usually much closer than that. Read More

June 7, 2012 · 1 Comment

Google Opens ‘Trusted Stores’

Free program is meant to foster trust among online buyers.

Google is a trusted name when it comes to finding things online. But it hopes it will soon be a trusted name in online shopping, too. The popular search engine announced today the opening of the Google Trusted Store program, which it has been testing for nine months. Read More

March 15, 2012 · 3 Comments

eBay Honored for Ethical Practices

Company is sole e-commerce business to make the list.

Thanks to eBay’s standard of business ethics, the global online marketplace has been recognized for a second time by a leading business ethics think tank. eBay Inc. has been named one of the “World’s Most Ethical Companies” by the Ethisphere Institute. Read More

July 16, 2010 · No comments

Weeding Out the Bad Ones

Be alert to the warning signs that you may be in an unhealthy relationship with your supplier.

I’m still emotionally raw as I write this. It’s so hard to talk about the breakup. Of course, I’m bitter… I should have let go long ago. Now, along with the split with my drop shipper come the additional scars on my reputation: low DSR scores on eBay. Read More

April 10, 2009 · No comments

Before You Contact Your First Supplier

5 things you must do to prepare your business for top results

You’ve found a product you’d like to sell. You have the supplier’s contact information. You’re ready to make the call. But wait! Are you really ready? Chances are if you’re new to working with wholesale suppliers, you’re not fully prepared. And being prepared before you contact that new supplier can make all the difference between beginning a successful supplier relationship and making a call that hits a dead end. Read More

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