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eBay UK Makes Adding Return Policies Easier

Site introduces new drop-down menus.

eBay U.K. sellers can now specify who will pay for returns and how long buyers have to return items with just a few clicks.

Marketplace officials made the announcement on Friday, noting that merchants can now enter their return policy information using new drop-down menus when they list their products. Before, merchants had to specify this information in their descriptions.

“These new drop-down options make it simpler for you to manage the returns information on your listings and give buyers clear, consistent information about a seller’s returns policy,” the announcement states.

The drop-down menus will be available on the Sell Your Item Form, in the bulk editing and relisting options in My eBay, on Turbo Lister, and in Selling Manager, and Selling Manager Pro, eBay reports.

The announcement adds that later this year, all eBay U.K. sellers will have to specify a return policy, though they are not obligated to take returns.

However, it tells merchants that “research shows that buyers appreciate the peace of mind shopping from sellers who offer returns and that items with a clear returns policy typically sell better than items without one.”

The post adds that sellers who list as a business are already obligated to take returns from buyers if shoppers change their minds within seven working days of the date the item arrives. eBay decided to go with a longer return window for its drop-down menu because in December, U.K. and Irish selling regulations will require merchants to offer a 14-day return period, it notes.

About the author

Olga Munoz
Olga Munoz is editor of In addition to writing news and feature articles about e-commerce, selling trends, online marketing and other topics of interest to online sellers, Olga manages the site's social media efforts. A journalism graduate of Chico State, Olga says her favorite part of being a journalist is learning interesting facts that help put stories into perspective, attending industry events and meeting interesting people "that leave you smiling, even in tough situations." Opinions expressed here may not be shared by The Online Seller and/or its principals.

  • Buyers have been always given the priority and eBay always looks for customers satisfaction. So this is an addition in the favour of buyers. Thanks for the details.

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