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Glitch Causes eBay Listing Info to Go Missing

eBay ends listings, will issue credits.

A technical glitch caused information on some eBay listings to disappear on Friday, prompting the marketplace to cancel the postings.

Michael Jones, eBay’s vice president of Merchant Development, made the announcement in an email sent to affected sellers. The glitch lasted for “a few hours” and has been resolved, Jones notes, though he didn’t say during what hours the glitch occurred.

eBay ended affected listings since they were missing critical information including item specifics, item conditions, return policies and shipping information. Merchants can find ended listings in the Unsold section of their My eBay page, Jones says.

The marketplace will credit affected accounts for twice the insertion and feature fees incurred, he adds.

“You will receive at least $10 in total credits to offset any inconvenience caused by the need to relist your items,” Jones says in the email, adding that sellers should review their listings to ensure they contain all pertinent listing information before they repost items.

Credits will be available within seven days, he says, adding that eBay will contact buyers who bid on listings that were ended early to inform them of the technical glitch, and encourage them to revisit the listings they were interested in.

About the author

Olga Munoz
Olga Munoz is editor of In addition to writing news and feature articles about e-commerce, selling trends, online marketing and other topics of interest to online sellers, Olga manages the site's social media efforts. A journalism graduate of Chico State, Olga says her favorite part of being a journalist is learning interesting facts that help put stories into perspective, attending industry events and meeting interesting people "that leave you smiling, even in tough situations." Opinions expressed here may not be shared by The Online Seller and/or its principals.

  • Theimagemakerslv

    Seriously there is a guy in charge of eBay merchant Development?  I had thought the department was there solely to place road blocks in front of sellers so that no one could sell as effectively as in previous years. 

    Another guy and another title and of course inaccesible, as ever, to merchants. This position was once occupied by Dinesh Lathi who was VP in charge of the eBay Seller Experience.  Nothing has changed except the grand title, maybe some more stock options, and the introduction of more buyer protections which encourage buyers to be nastier and more demanding than they have ever been. I do not see Michael Jones the VP of eBay merchant development, as being any different or resolving any of the festering seller resentment.

    The only contact point with Mr Jones is via Customer service and you roll the dice to see which call center you get connected to. India, Costa Rica or you may hit the jackpot and speak to someone in the USA that gives a damn and knows what they are talking about. However in common with other eBay personnel, they have no authority to resolve seller problems and have no desire to do so. In fairness it is a miserable job listening to the upset and anger of eBay sellers all day.  You just have to read your eBay script to soothe sellers, think of getting off work, and then pressing the disconnect button if the call goes on too long or requires to be transferred to another eBay department.   In any event you never get to speak with Mr Jones or even his assistant.  You are only a number and when you complain customer service tabulates your complaint and then much later Mr Jones will be able to “feel the pulse of eBay sellers” by calculating how many gripes have been received in any one area of concern.  This presupposes that the Customer Service Rep even understands the cause of the complaint that you have and correctly tabulates it.

    I was on a call to the India eBay call center recently and was assured that the disappearance of my Top Seller Status “will not make much difference” and in any event I could slog on for another 12 months and in eBay’s munificence and forgiveness this status would be restored in about 12 months. I attempted to explain that it did make an immediate difference to our sales and that these had completely died after getting poor DSR’s and a negative from a buyer that was unable to read a very simple and clear listing.  This buyer thought he bought a rechargeable shaver when he bought a battery operated trimmer, listed with pictures and text to correctly describe it.  He refused to acknowledge his mistake and responded to our request for feedback revsion by leaving an even nastier falsehood.

    Maybe Mr Jones may implement my suggestion to have Braille listing alternatives for some eBay buyers to look at. A further area for Mr Jones to develop that would truly help sellers would be to block any buyers with an IQ of less than 80 and maybe also some discount literacy lessons.

    Personally I think the pent up frustrations among eBay sellers was and still is responsible, for many sellers launching their own websites and fleeing eBay.  From my own experience on our own site we deal with a nicer customer, who takes the time to read the product instuctions and description.  We also get a far better price on our website and we do not have to pay fees and submit to the asinine rules developed to protect the increasing number of eBay malcontents.

  • Tonya Travelstead

    This was so aggravating.  I’m a fairly small seller and I had 50 items affected that I had to manually correct… many individually since the item specifics were varied (i.e. weight).  What a headache.  $10 did not cover the time spent correcting these.  Sorry for the larger sellers. Must have been a nightmare for them!

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