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Customs Operations Delay Imports into Brazil

eBay asks buyers, sellers to be patient.

Sellers who ship items to Brazil should know that packages sent in the last few weeks may take significantly longer to reach their destinations.

According an eBay General Announcements post, deliveries to Brazil have been delayed in recent weeks because of “ongoing customs operations.”

These operations include increased customs inspections as part of Operation Crimson Tide, which began in March and aims to combat fraud. However, the government has not increased staff to keep up with the increased workload. Customs officers’ negotiations with the government for better salaries and working conditions have also caused delays, as officers have asked inspection agents to “work at a minimum level” until they reach an agreement with government officials, Heavy Lift & Project Forwarding International reports.

Transworld states that deliveries may take twice as long.

“We encourage you to be patient in this matter, both throughout the transaction and upon providing feedback once your item arrives,” eBay’s announcement notes.

eBay adds that it is contacting buyers and sellers who are impacted by the delays to let them know of the situation.

The delays sparked a seller thread in which some say they aren’t surprised by the issue.

“I sell more items to Brazil than any other country in the world, including the U.S. They have a great economy that is still growing… That being said, their postal system is the most inconsistent,” one poster writes. “Some FCI [shipments] make it to the buyer in 10 days. Others take three months.”

About the author

Olga Munoz
Olga Munoz is editor of In addition to writing news and feature articles about e-commerce, selling trends, online marketing and other topics of interest to online sellers, Olga manages the site's social media efforts. A journalism graduate of Chico State, Olga says her favorite part of being a journalist is learning interesting facts that help put stories into perspective, attending industry events and meeting interesting people "that leave you smiling, even in tough situations." Opinions expressed here may not be shared by The Online Seller and/or its principals.

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