eBay is giving sellers one more month to upload tracking information for 90 percent of their transactions to comply with a new Top-rated Seller requirement and get a discount on their final value fees.
Michael Jones, eBay’s vice president of Seller Development, made the announcement on eBay’s General Announcements page today. He notes that, though eBay initially said it would start considering how often sellers provide tracking information for sales made in the U.S. when deciding who gets the Top-rated Seller emblem on May 1, it did not start looking at that requirement until June 1.
This means that when eBay considers if sellers will be given, or maintain, their Top-rated status on June 20, it will not take into account tracking information. Instead the marketplace will consider if sellers have 0.5 percent or less low Detailed Seller Ratings, 0.5 percent or less opened eBay and PayPal Buyer Protection cases, 0.3 percent or less unresolved eBay and PayPal Buyer Protection cases, a 98 percent or higher feedback score and at least $1,000 in annual sales with at least 100 transactions in the past year.
“Since we announced updates to the eBay Top-rated Seller criteria in February, many have said they need more time to meet the new requirement”eBay will begin looking at how often sellers uploaded tracking information on July 20, when it again gives out Top-rated Seller emblems. The marketplace will then look at sales made from June 1 to June 30.
“Since we announced updates to the eBay Top-rated Seller criteria in February, many Top-rated Sellers have said they need more time to meet the new requirement,” Jones writes. “We’ve heard your concerns and want to give sellers more time to make the needed changes.”
He adds that, as of June 1, only listings from Top-rated Sellers who offer a 14-day or longer return policy with a money-back option and a one-day handling time will get 20 percent off their final value fees and the biggest boost for fixed-price listings in Best Match.
Jones also writes that, though sellers have asked for more time to adjust to the new requirement, eBay is “impressed” with how many merchants have already uploaded tracking information for 90 percent of their sales.
“eBay buyers clearly appreciate it, too, as shown by the continued growth of sales for Top-rated Sellers,” he says.
