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October 9, 2012 · 1 Comment

Customer Service: Satisfying the Internal Customer

What I learned working at the library, Part 3.

In the first two parts of this series on customer service, we looked at ways you can support and help your customers, doing whatever you reasonably can to make and keep them happy. This time we’re turning inward to look at how you can keep your “internal customers” satisfied. Read More

October 2, 2012 · 9 Comments

Customer Service: Pleasing the Impossible Customer

What I learned working at the library, Part 2

As we noted in Part 1 of this series, customer service is a common thread that runs across a great many industries. My job as a public library professional places me in the customer service role, and, in that position, I’ve learned a great deal about how to deal with patrons that can be translated into any encounter a business owner can face when dealing with customers. Read More

September 24, 2012 · No comments

Customer Service: Keeping Them Happy Day In, Day Out

What I learned working at the library, part 1

Brad and I are life-long lovers of the library! Both of us share memories of countless hours spent wandering around stacks of books waiting until the right ones popped out. We’ve even coined a name for the game we play: Serendipity! Read More

September 4, 2012 · No comments

Kansas Jubilee Opens Registration

Event to feature educational seminars for merchants selling online.

Merchants selling online who want to learn how to find the right niche for their business, grow their sales and market their items, can now register for this year’s Kansas Jubilee eBay to E-Commerce Conference to get helpful insights from experts. Read More

September 4, 2012 · 1 Comment

Going to the Dogs

Online seller fills a need for custom pet clothing by starting at home.

Dogs take center stage at Shelly Coby’s Web store, PupRwear, a fun boutique for custom and designer doggie duds and accessories. There, dog lovers will find everything they’ll need to pamper their four-legged friends from pink harnesses embellished with flowers and studs, to doggy bridal dresses and tuxedos, to dog carriers, to playful dog bowls and toys, to bedding, and everything in between. Read More



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