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March 19, 2013 · 24 Comments

eBay Changes Fees with 2013 Spring Seller Update

Policy changes also tackle unpaid items, images.

The latest eBay changes announced in the 2013 Spring Seller Update means a simplified fee structure for merchants and an attempt to reduce the number of unpaid items. Today’s announcement includes changes that give sellers with eBay Store subscriptions up to 2,500 free fixed-price or auction-style listings per month, allow merchants whose listing include a Best Offer option to continue accepting offers until a shopper actually pays for a product, aim to reduce the number of unpaid items on the site and more. Read More

February 12, 2013 · 1 Comment

eBay UK Makes Adding Return Policies Easier

Site introduces new drop-down menus.

eBay U.K. sellers can now specify who will pay for returns and how long buyers have to return items with just a few clicks. Marketplace officials made the announcement on Friday, noting that merchants can now enter their return policy information using new drop-down menus when they list their products. Read More

December 19, 2012 · No comments

Top 10 Issues for Online Businesses in 2012

Readers share what events, policies impacted them the most.

eBay requiring longer return policies for Top-rated Sellers to earn the 20-percent discount on final value fees that all Top-rated Sellers used to get had the biggest impact on online merchants this year. Free shipping had the second biggest impact and trying to decide whether to sell on eBay had the third biggest impact. Read More

November 8, 2012 · 1 Comment

Dealing with eBay Returns Starts with Planning

eBay experts discuss strategies for handling returns.

For some online sellers, accepting eBay returns works. For others, it just doesn’t. They may find the cost is too great, or that items aren’t returned in the same condition as when they were shipped. If our recent article on eBay returns is any indication, it seems safe to say that returns are controversial in the online selling world. Read More

October 29, 2012 · No comments

eBay Sets Rules for iPad Mini, Wii U Gadgets

Marketplace sets limit on these listings.

Apple and Nintendo have been busy creating the new iPad Mini and Wii U, and the new gadgets may make sellers go gaga. Just in case, eBay posted guidelines last week about who will be able to sell the highly anticipated Apple iPad Mini and lightning adapters for iPhone 5s, fifth generation iPod Touches, and Nintendo’s new Wii U, which allows users to play video games, control their TVs and stream content from the Internet. Read More

October 23, 2012 · 43 Comments

eBay Return Policy: A Closer Look

What's good for some merchants is not always good for others.

Recent changes to eBay return policy requirements rocked some sellers, who worried the updates would encourage more returns. eBay insists the changes were necessary to make shoppers feel confident when buying on the site, and to encourage more sales. It began rolling out the changes—including longer return windows and tougher rules for Top-rated Sellers—in May. Read More

October 17, 2012 · 12 Comments

eBay Sees to Bad Buyers, Top-Rated Sellers

Reporting hub more accessible; new Top Rated Plus badge to debut in November.

eBay is giving sellers an easier way to report problem buyers, and it’s encouraging Top-rated Sellers to shoot for a shiny new emblem that will help them save on final value fees. The marketplace has made its seller reporting hub “more accessible” by placing more links to it throughout the site, and has enhanced the hub, eBay reports. Read More

October 4, 2012 · No comments

Is There a Site Where I Can List Antique Knives?

I am an antiques dealer specializing in corkscrews and penknives, particularly silver bladed Georgian fruit knives. eBay’s policies do not allow me to sell these items in the U.K. I am in favor of strict knife policies, but no one could harm anything other than a piece of fruit with these valuable little folding knives, so it is frustrating I cannot sell them. Read More

October 2, 2012 · 22 Comments

Announced eBay Policies Take Effect

Fall changes include new auction fee, required photos and location info.

The October winds are bringing changes to eBay. The marketplace reports that starting this week, several new policies take effect. Sellers who end auctions with at least one bid early will face a new fee, some listings will require at least one image and, at the end of the month, eBay will start adding city and state information to listings based on sellers’ ZIP codes. Read More

September 12, 2012 · No comments

eBay Prepares Sellers for iPhone 5 Frenzy

Sets listing restrictions, says smartphones keep online shoppers engaged.

With Apple unveiling its new iPhone 5 today, eBay has released guidelines on its U.S. and U.K. sites for merchants who want to sell the highly anticipated device. Separately, eBay reports that new technologies, like the iPhone 5, will ultimately benefit online sellers—whether they sell the devices or not—because they keep buyers online longer. Read More



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