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August 18, 2011 · No comments

5 Tips for Great Customer Service

Ensure customers are satisfied before, during and after a purchase.

“A customer service experience can change the entire perception a customer has of the organization.” So notes Wikipedia, which defines customer service as the “provision of service to customers before, during and after a purchase.” This means that every interaction—whether personal or automated—that you have with customers affects whether they will ultimately be a happy (and hopefully repeat) customer, or walk away dissatisfied. Read More



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