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Snow Blankets UK, May Cause Delays

eBay will watch sellers' dispatch-time ratings during heavy snowfall.

Heavy snowfall in the United Kingdom has left thousands of people without power, travelers stranded at airport and closed dozens of roads.

That could mean late deliveries in the U.K. for the next few days and delays for shipments coming from merchants in the U.K., eBay notes on a post in its General Announcements. It could also mean slower communication with buyers.

The marketplace tells merchants to let customers know if they are in affected areas, specify when items will be mailed and let shoppers know the heavy snowfall may cause delays, especially if they’re working with international buyers who may not be aware of the severe weather.

Officials will review negative feedback and low Detailed Seller Ratings left by buyers during the storm, and may remove them if “sellers feel they’ve been unduly affected and have evidence to support their position was caused by the storm,” eBay reports.

Still, staff will monitor the DSRs and ratings all U.K. sellers receive for dispatch times during the heavy snowfall, it adds.

eBay officials have been in contact with mail carriers in the U.K., who have informed them that they’re doing all they can to ensure deliveries make it to their destinations, eBay reports.

According to Royal Mail, the most affected areas include the Southwest U.K. and mid-Wales.

“[We] wish all our sellers and buyers the very best during this difficult weather period,” eBay states.

About the author

Olga Munoz
Olga Munoz is editor of TheOnlineSeller.com. In addition to writing news and feature articles about e-commerce, selling trends, online marketing and other topics of interest to online sellers, Olga manages the site's social media efforts. A journalism graduate of Chico State, Olga says her favorite part of being a journalist is learning interesting facts that help put stories into perspective, attending industry events and meeting interesting people "that leave you smiling, even in tough situations." Opinions expressed here may not be shared by The Online Seller and/or its principals.



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