eBay’s managed returns platform, also known as the eBay returns center, launched publicly to Top-rated Sellers on Tuesday.
The feature first opened on July 10 to selected merchants selling on eBay, but now Top-rated Sellers can opt in to start using it, the company announced. Eventually, the managed returns platform will be “the long-term solution for all transactions on eBay,” according to a post on eBay Ink.
The platform “virtually” automates returns, according to eBay. With it, buyers can initiate returns from their accounts by clicking the “Return this item” option on their My eBay Summary page next to item they want to return. They can then specify why they are returning a product, print the return shipping label and packing slip for the shipment. Then merchants selling on eBay are automatically notified that their item is being returned.Providing buyers with a consistent, convenient way to initiate returns helps build their confidence in eBay
“This new functionality is designed to give buyers a consistent way to initiate returns, no matter which seller they buy from, and give you a more efficient way to offer and manage returns without time-consuming back-and-forth with your buyers,” eBay tells sellers in its FAQs. “Providing buyers with a consistent, convenient way to initiate returns helps build their confidence in eBay—it will also help reduce the number of eBay Buyer Protection cases that are opened.”
eBay notes that it will pay for the return shipping cost up front, but will charge that fee to the buyer’s PayPal account or the seller’s invoice, depending on who the seller specified would pay the postage for returned goods. Once merchants receive items, they can give buyers refunds by clicking a button.
Final value fees for returned items will show up as a credit in sellers’ invoice and part of his or her PayPal fees will also be refunded, eBay adds.
Buyers will be able to return items through the managed returns center for any reason, including buyers’ remorse, according to news reports.