A technical glitch caused information on some eBay listings to disappear on Friday, prompting the marketplace to cancel the postings.
Michael Jones, eBay’s vice president of Merchant Development, made the announcement in an email sent to affected sellers. The glitch lasted for “a few hours” and has been resolved, Jones notes, though he didn’t say during what hours the glitch occurred.
eBay ended affected listings since they were missing critical information including item specifics, item conditions, return policies and shipping information. Merchants can find ended listings in the Unsold section of their My eBay page, Jones says.
The marketplace will credit affected accounts for twice the insertion and feature fees incurred, he adds.
“You will receive at least $10 in total credits to offset any inconvenience caused by the need to relist your items,” Jones says in the email, adding that sellers should review their listings to ensure they contain all pertinent listing information before they repost items.
Credits will be available within seven days, he says, adding that eBay will contact buyers who bid on listings that were ended early to inform them of the technical glitch, and encourage them to revisit the listings they were interested in.